* Update as of 7/7/20 *
What a happy surprise that the State gave us a green light to reopen even it was once denied on last weekend!!
We will update with our new policies to follow the State Guidelines and will start rescheduling and taking appointments. Also please note as of 7/13/2020, We'll also going to implement new service menu which you may see slight increase or decrease in price.
Things will going to be a little different from before, but we're ready to welcome you in safely manner. Hope to see you all soon and thank you for your royal support during this hardship. We're so excited and missed you very much!!
* Update as of 5/27/20 *
Thank you for your continued support!
* Now Our Online Shop is Open * --5/19/20--
We've started to offer MILBON PRODUCTS and HENNA PRODUCTS during this SIP period for you to keep your hair healthy and feel good.
Please contact for us for the MILBON PRODUCTS LIST we offer. (Unfortunately, we cannot sell them online due to the contract policy with MILBON, so check the list here. We're accepting orders through emails.
Milbon Product List
Henna is our own blend of 100% pure high grade henna + Ayurvedic 6 herbs ( Amla, Acacia Concinna, Centella asiatica etract, etc) to help nourish, condition your hair and add aromatic effect. It's all 100% natural!
In addition, now, we have Japanese Craftsmanship Masks in our online shop. These masks are made from a special yarn perfect for protecting its wearer’s health and also sustainable for the environment. We love their belief in their products, how it fits comfortably and looks great!
Please check out our new online shop!
* Our Fundraising Site * --4/15/20--
-- Support us now and we'll make you happy later --
We at Pono Hair Salon are committed to helping stop the spread of the COVID-19 virus. The salon is ordered to be closed since March 17, 2020 to May3, 2020 or longer if our governor mandates it.
With some support and suggestions from our customers, we decided to start
GoFundMe campaign at
Your support is greatly appreciated.
While we're remain staying at home, we're taking and learning many lessons! We're keeping our sprits high and positive to provide you more better and happier result.
Thank you for your warm and generous support for us.
* Now Online Gift Cards is Available * --3/25/20--
We're experiencing difficulty that we had to shut down our business due to Shelter-in-place order.
Please support us by ordering gift certificates for you and for your loved one.
Thank you so much for your support.
To show our deepest appreciation, we've prepared small gifts (Milbon products) for the customers who bought our gift cards during now to end of April.
* Shelter in Place order at Pono Salon * --3/17/20--
As you may already know, shelter in place order has been issued, and after gathering information and consideration, it is unfortunate that we need to close temporarily until April 7th.
Currently, the online reservation system is blocked until April 13. We have saved April 8-11 separately for the customers who already have appointments before 4/7.
We apologize for any inconvenience, but if you would like to make a reservation or reschedule, please visit our online booking or we will happily to assist you if you can reach us by e-mail or text message.
We’ll contact you in person for the customers who will need to reschedule appointments.
Anxiety and fear tend to be a close-up. But I believe this is the time to make our bonding stronger.
Please stay safe and healthy. I sincerely hope that we can safely overcome this situation.
Thank you and hope to see you all soon.
Pono Hair Salon
ご存知のように shelter in place orderが出て、あまりに急な展開のため、情報収集、対応に追われています。子供たちの学校が秋まで閉鎖の可能性も言及され始め、先行きが見えない状況の中、本当に残念ですが サロンは4/7までテンポラリークローズせざるえない状況となりました。
現在オンラインご予約システムは、4/13までブロックしておりますが、すでに4/11までにご予約頂いておりますお客様のために 外出自粛令期限後の4/7-4/11は 別でブロックさせて頂いております。
皆様には大変ご迷惑をおかけしますが ご予約、及びご変更のご希望がございましたらオンライン、又は メール、テキストにてお知らせ頂けましたら こちらでお探し致します。
不安や恐怖がクローズアップされがちですが 皆様と皆様の大事な方々が これを機会にさらに深く温かい関係を確認しあえる時期だったね、と後に思い返せる日々が早く来る事を心より祈りつつ、、
どうぞ stay safe and healthyで この状況をご無事に乗り越えられます事を心より願っています。
Pono Hair Salon
* Update as of 6/15/21 *
It has been over a year but we made it through!!
Finally California will be going off from the tier system, and we are allowed to be not wearing a mask if you are fully vaccinated.
As a part of our community, we are very excited and happy about this big step toward going back to our normal life.
We have came with our new policy and protocols of our salon after the considerations and one thing will stay the same which is our mask-on policy.
We appreciate your understandings.
Thank you and see you all soon
* Update as of 1/26/21 *
We'll be reopening from 1/29/2021.
We'll continue to keep and follow all the protocols and procedures to protect you and us safe, and of course! we will enjoy and try our best to make you look happy!
Thank you for your continued support and we'll see you soon!
* Update as of 1/7/21 *
Happy new year and cheers to health, happiness, and prosperity in 2021!
We're currently closed temporarily to follow the stay home order to protect our clients and staff members. We miss you and will see you all soon!
Please stay safe and happy!
* Update as of 9/14/20 *
We're now completely back to our normal operation indoors.
Thank you so much for your understandings during our temporarily closure and limited operation period. Now we're accepting all appointments including all chemical services.
See you all soon!!
* Update as of 7/12/20 *
Finally we are going back!
We sure have missed you and thanks for waiting!
It was such a tough time for all of us, but your warm support during this long SIP period kept us motivated and positive!!
We wouldn't be here without your royal and strong support.
We would like to give you some information that we hope will answer any questions you have during this unprecedented COVID-19 crisis.
We'll have new policies to fit to the new guideline and for protecting both you and our salon team members.
All these policies come from a place of love.
Please read ALL before your next visit.
Our temporary policies will be as follows:
Safety measure of our team members:
Team members will wear masks.
Team members will use face shields during shampoo.
Team members will change to new gloves between each guest.
Team members' temperatures will be taken daily.
Our team is COVID-19 certified, showing we are well trained in the most current sterilization and sanitation practices.
Team members will thoroughly disinfect their station, tools and implements between each client.
New policies and guideline for entering Pono Hair Salon:
Clients must fill out a consent form before the appointment.
If you are sick or have been out of the country within 2 weeks, please reschedule. Please give as notice as early as possible if you decide to cancel. We will be waiving all cancellation fees for COVID-19 related cancellations.
We will open windows and entrances for ventilation frequently. Please be dressed that can handle the heat and cold temperature.
Call or text first to 408-921-4354 when you arrive. Please wait in your car and we will let you know once we're ready for you. There will be no waiting area.
All appointments are subject to change due to new procedures / implemented sterilization time.
Clients must be wearing a mask before entering the salon. If you do not have one, we have masks available for purchase. Please bring several disposal masks if you are receiving color services.
Clients will have their temperature taken with contactless thermometer before entering the salon.
Please wash your hands or use sanitizers when you walk into and before you leave the salon, or please wear gloves.
We will not use all stations to limit the number of people inside of the salon. Therefore, clients will not be able to bring anyone with you to your appointment who is not receiving a service, this includes children. Please come alone for your appointment, as we are only allowed a certain number of people inside of the salon at a time. Guests having services must be old enough to be in the salon alone, without a parent. And for a while, we'd appreciate if you can wash your kid's hair at home so they don't have to stay longer in salon. Please let us know your needs with younger kids or with clients who need assistance so we may be able to adjust the schedule.
As much as we love our clients, we are going to refrain from the usual handshakes and hugs. Nothing personal! And we are sorry we will stop offering shoulder massage, and we must limit chit chat as well even though we have a lot to catch up on. Let's keep it for later.
We will not be serving any drinks or magazines, and no massage service is provided. No food is allowed but your own drink if needed. We will ask that you limit what you bring inside the salon so we can limit the amount of areas that we need to sanitize and clean.
We will be accepting credit cards, Apple pay, Venmo, Paypal, checks or exact cash (no change). Prepay is also accepted.
We have instituted a 24 hour cancellation and late policy. Cancelling and changing your appointment or services within 24 hours of your scheduled appointment time, will be charged for 100% of the services you have booked. Any client who showed up more than 15 minutes late may be asked to reschedule and will be considered as the same day cancellation. Please understand that we will be running on strict time lines, and hope it is clear that our intent is to make things fair for both the stylist and client while continued to give each client the time and attention they deserve. We will be waiving all cancellation fees for COVID-19 related cancellations.
We know this is a lot of details, and while we don’t intend to overwhelm you, we are hoping to convey the great lengths that we have gone to protect your health while you are in our space. We care about our team's health and we care about you and your health! We have made many preparations for reopening. While it may not be business as usual, we want you to feel as comfortable as possible in our space.
If you have any concerns, please feel free to bring them to our attention.
We thank you for your patience, understanding and loyalty to our salon.
Our salon members are so excited to reunite with our clients and cannot wait to help you look and feel your best.
All of our love,
Pono Hair Salon